Frequently Asked Questions for Texas Premier CPR
NOTICE: As of January 1st 2018 all AHA classes will switch to the eCard for your provider card certification. This applies to all CPR companies. Currently our ACLS classes are eCard only
Payment: We accept all major credit cards via our website or cash. Prepayment is required for all classes. No personal checks accepted.
Registration: We will take registration for CPR and First Aid classes up to 24 hours before class begins if space is available. We suggest you register early to guarantee a seat in the class. Class will not be canceled even with one student in the class. Some classes require signup 2 weeks in advance. Please check the class information for registration information.
Emergency Certification: If your certification expired or is about to expire and you need to be certified for work, please call 214-636-3543 or use the contact us page to see if we are available to conduct a last minute class.
Can't take a scheduled class? Use the Contact Us page to schedule a class not on the calendar
Certifications: Your certification will be issued at the end of the class. We will also keep track of all your certifications and notify you 30 days prior to your certification expiration date.
BLS cards will be issued at the end of class. ACLS cards within 24 hours. Heartsaver cards within a week
Refunds and Cancellations: To receive a refund, students must cancel 24 hours before the class starts. Students may reschedule at no charge. Students that do not call and do not show up for a class forfeit their class fee. Please call 214-636-3543 or send a text or email if you need to cancel and reschedule a class.
Late Arrivals: Please call if you think you are going to be late for class. Arriving too late, you will miss too much of the class and will need to reschedule. If you call, we may hold the class until you get there.
Disabilities: The classroom is located on the 2nd floor which requires walking up stairs. If you are not able to walk a flight of stairs, please let us know in advance so we can move the class to the first floor. Do you need 1:1 class due to special needs? Please call or use the contact us page to schedule an individual class.
What is an open class: All class are available during the open class time slot. Once you purchase the class you want, then the open class time will be closed and your class will be available to everyone unless you request a private class.
First Aid Gear: By ordering high adventure kits, you acknowledge that you have the required training and authorizations to use the contained items. Texas Premier CPR assumes no liability for their misuse.
Contact us if you would like to schedule a class on how to use all the items found in your kit.
Guardian and Elite Products Facts and Returns
Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well.
We will NOT accept any returns for any shipments outside the continental United States.
Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it
If the merchandise purchased was defective in anyway, the customer will have will have 60 days to notify us of the defective merchandise. If we are notified within 60 days replacement product will be shipped out at no additional cost to the customer. Please note that we will replace only defective items included in the kit. Only the item will be replaced; not the entire survival kit
If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.
If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded.
Food and water products cannot be returned to be re-sold according to law, therefore refunds for food and water products cannot be issued.
On orders returned for any reason other than defective merchandise the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Expired or near expired returns will incur a Restocking Fee of not more than 30% of the total
Any order placed on a credit/debit card that is canceled before it ships out will have an 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.
All cancelled orders will be subject to a 3.5% charge for the credit card transaction fee which we incur.
Most orders are shipped UPS but occasionally another shipping carrier has to be used
We reserve the right to ship orders via FedEx, USPS or UPS. Below is a list of items that cannot ship via air. These items will be pulled from any orders shipped air and will be shipped via ground separately. The customer will be responsible for the ground shipping charge of the separate items.
TFF - Fix a Flat
TFS - Flint Starter
TPS - Portable Stove
LCWM - Waterproof Matches
LCW5 - 5 in 1 Whistle
SWUH - Body Warmers